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Privacy Policy

Effective date: June 9, 2026 Last updated: June 9, 2026

RankCommander Inc. ("RankCommander," "we," "us," or "our") operates the website located at rankcommander.com and provides AI-powered SEO and search visibility services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this policy carefully. By using the Service, you agree to the collection and use of information described here. If you do not agree, please discontinue use of the Service.

1. Information We Collect

1.1 Information You Provide Directly

Account and contact information. When you register for an account or submit your email to receive a report, we collect your email address and, if provided, your name and professional details.

Domain data you submit. When you use the Service to analyze a domain, we collect the domain name you enter. This domain may belong to you, your clients, or a competitor. We do not collect or store patient data, customer data, or any personal information belonging to the users of the websites you submit for analysis.

Payment information. When you subscribe to a paid plan, payment is processed by our payment processor (Stripe). We do not store your full credit card number, CVV, or billing details on our servers. We receive a tokenized reference and basic billing information (name, billing address, last four digits of card) for account management purposes.

Communications. If you contact us by email or through our support channels, we retain the content of your communications and your contact details.

1.2 Information Collected Automatically

Usage data. When you visit rankcommander.com or use the Service, we automatically collect information including your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and actions taken within the Service.

Cookies and similar technologies. We use cookies, pixel tags, and similar tracking technologies to operate and improve the Service, remember your preferences, and analyze usage patterns. See Section 7 (Cookies) for details.

Log data. Our servers automatically record information when you use the Service, including your IP address, access times, pages viewed, and any errors encountered.

1.3 Information from Third Parties

To provide AI visibility scores and SEO analysis, we query third-party data sources, APIs, and AI platform interfaces, among other services. We receive data back about the domain you submitted — not about you personally. We do not receive or store personal information from these third parties about individuals.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and operate the Service. This includes processing domain analysis requests, generating reports, delivering results to your email, and maintaining your account.

To communicate with you. We send transactional emails (report delivery, account confirmations, password resets), weekly digest emails if you are subscribed, and product update notifications. You may opt out of non-transactional communications at any time.

To send marketing communications. If you have submitted your email to receive a free report or created an account, we may send you information about features, plans, and relevant content. You may unsubscribe from these at any time using the link in any email or by contacting us at privacy@rankcommander.com.

To improve the Service. We analyze usage patterns, error reports, and aggregate data to improve the functionality, performance, and content of the Service.

To detect and prevent fraud and abuse. We use technical and administrative measures to protect the Service against unauthorized access, abuse, and fraudulent activity.

To comply with legal obligations. We may process your information as required by applicable law, regulation, or legal process.

For legitimate business interests. We may use your information to protect our rights, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes.

We share information in the following limited circumstances:

Service providers. We use trusted third-party service providers to operate the Service, including cloud infrastructure, email delivery, payment processing, and analytics providers, among other services. These providers process data on our behalf under data processing agreements and are not permitted to use your information for their own purposes.

Data sources for analysis. When you submit a domain for analysis, we submit that domain name (not your personal information) to third-party data APIs. These queries are domain lookups, not personal data transfers.

Business transfers. If RankCommander is acquired, merged, or undergoes a change of control, your information may be transferred to the successor entity. We will notify users via email and a notice on rankcommander.com before any such transfer and before your information becomes subject to a different privacy policy.

Legal requirements. We may disclose your information if required to do so by law, subpoena, court order, or other governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

With your consent. We may share your information for any other purpose with your prior consent.

4. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data under the following legal bases:

Contractual necessity. Processing necessary to perform the contract with you — providing the Service, delivering reports, managing your account, and processing payments.

Legitimate interests. Processing necessary for our legitimate business interests, including improving the Service, preventing fraud, and communicating about related services — where these interests are not overridden by your rights.

Consent. Where we rely on consent (such as marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.

Legal obligation. Processing necessary to comply with our legal obligations.

5. Your Rights and Choices

5.1 All Users

Email opt-out. You may unsubscribe from marketing and digest emails at any time by clicking the unsubscribe link in any email or emailing privacy@rankcommander.com.

Account data. Registered users may access and update their account information by logging into the dashboard.

Data deletion. You may request deletion of your account and associated personal information by emailing privacy@rankcommander.com. We will process deletion requests within 30 days, subject to any legal retention requirements.

5.2 California Residents (CCPA/CPRA)

California residents have the following rights under the California Consumer Privacy Act and California Privacy Rights Act:

  • Right to know. You may request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collection, and the categories of third parties with whom we share information.
  • Right to delete. You may request deletion of personal information we have collected about you, subject to certain exceptions.
  • Right to correct. You may request correction of inaccurate personal information.
  • Right to opt out of sale or sharing. We do not sell personal information. We do not share personal information with third parties for cross-context behavioral advertising.
  • Right to non-discrimination. We will not discriminate against you for exercising your rights.

To exercise these rights, email privacy@rankcommander.com with the subject line "California Privacy Request." We will verify your identity before processing your request and respond within 45 days.

5.3 EEA, UK, and Swiss Residents (GDPR)

If you are located in the EEA, UK, or Switzerland, you have the following rights:

  • Access. Request a copy of the personal data we hold about you.
  • Rectification. Request correction of inaccurate or incomplete personal data.
  • Erasure ("right to be forgotten"). Request deletion of your personal data in certain circumstances.
  • Restriction. Request that we restrict processing of your personal data.
  • Data portability. Receive your personal data in a structured, machine-readable format.
  • Objection. Object to processing based on legitimate interests or direct marketing.
  • Withdraw consent. Where processing is based on consent, withdraw it at any time.

To exercise these rights, email privacy@rankcommander.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We retain email addresses and associated report data for active and inactive accounts for up to 36 months from last activity, after which they are deleted unless legal retention obligations require otherwise. Payment records are retained for 7 years as required by tax and accounting law. You may request earlier deletion as described in Section 5.

7. Cookies

We use the following categories of cookies:

Strictly necessary cookies. Required for the Service to function. These cannot be disabled. They include session authentication cookies and security tokens.

Analytics cookies. We use privacy-respecting analytics to understand how users interact with the Service. These are not used for advertising.

Preference cookies. Used to remember your settings and preferences across sessions.

You may control cookies through your browser settings. Disabling cookies may affect Service functionality. We do not currently respond to Do Not Track browser signals, as no uniform standard exists.

8. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS), encrypted storage of sensitive data, access controls, and regular security reviews. No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will notify affected users and relevant authorities of any breach as required by applicable law.

9. Children's Privacy

The Service is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, contact us at privacy@rankcommander.com with sufficient detail to allow us to identify the relevant account. We will investigate the claim and, upon reasonable verification, take appropriate action including deletion of any confirmed personal information belonging to a minor. We reserve the right to verify the identity of the person making the request and the basis for the claim before taking any account action.

10. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

RankCommander Inc. is based in the United States. If you are accessing the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. For transfers from the EEA or UK, we rely on Standard Contractual Clauses or other lawful transfer mechanisms as required by applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (to the address associated with your account) and by posting a notice on rankcommander.com at least 14 days before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

13. Contact Us

For privacy questions, requests, or concerns, contact us at:

RankCommander Inc. Email: privacy@rankcommander.com Website: https://rankcommander.com

For EEA/UK data subjects, our representative for GDPR purposes can be reached at the same email address.

This Privacy Policy was last reviewed and updated on June 9, 2026. RankCommander recommends that you review this policy periodically for any updates.

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