RankCommander

Special Ops Service Agreement

Effective Date: the date on which the Onboarding Call is completed (as defined herein)

Parties to this Agreement

Service Provider

RankCommander, Inc.
(hereinafter “RankCommander” or “we”)

Client

The individual or entity that completed the Special Ops application and onboarding call
(hereinafter “Client” or “you”)

This Special Ops Service Agreement (“Agreement”) governs the relationship between RankCommander and Client for the provision of AI visibility execution services. By completing the onboarding call or remitting payment, Client agrees to be bound by these terms.

1. Services

1.1 Scope. RankCommander will provide Client with monthly AI visibility execution services (“Services”) comprising the activities described in Section 1.2 below. Services are delivered on a rolling 28-day cycle beginning on the Effective Date.
1.2 Monthly Deliverables. Each monthly cycle includes the following phases:

Phase A — Foundation & Audit (Weeks 1–2, Month 1 only; ongoing monitoring thereafter)

  • Full NAP (Name, Address, Phone) audit across 25+ directories
  • Schema markup review and correction recommendation
  • AI visibility baseline scan across ChatGPT, Claude, Gemini, Perplexity, Google AI Overviews, Grok, and Copilot
  • Competitor analysis identifying brands outranking Client across tracked prompts
  • Priority issue list with estimated impact per identified fix

Phase B — Execution (Weeks 2–3)

  • NAP corrections submitted to applicable directories
  • Structured data (schema markup) deployed or patched on Client's website, subject to access being granted per Section 4
  • Vertical-specific profile optimization (e.g., Healthgrades, ZocDoc, Avvo, Realtor.com) where applicable
  • One written content brief targeting Client's highest-priority AI prompt gap
  • Local editorial and citation outreach initiated

Phase C — Report & Planning (Week 4)

  • Full Field Intelligence briefing delivered covering AI visibility score delta, what moved and what did not, and Month 2+ priorities
  • Optional 30-minute sync call to review findings and answer questions
1.3 Included Platform Access. Client receives a full RankCommander Field Intelligence platform subscription (currently valued at $397/month) for the duration of this Agreement at no additional charge. Platform access is subject to RankCommander's standard Terms of Service.
1.4 Changes to Scope. Any changes to the scope of Services must be agreed upon in writing by both parties. RankCommander reserves the right to decline scope changes that fall outside the capabilities of the Special Ops service model.

2. Term and Renewal

2.1 Initial Term. This Agreement begins on the Effective Date and continues for a period of three (3) consecutive calendar months (“Initial Term”), billed monthly as set forth in Section 3. Client may not terminate this Agreement during the Initial Term except as provided in Section 7.
2.2 Renewal — Client's Election. At approximately the midpoint of the Initial Term (and of any subsequent Renewal Term), RankCommander will send Client a written status update previewing current results and available continuation options, providing adequate time to evaluate the engagement before a renewal decision is due. No later than fourteen (14) calendar days before the expiration of the Initial Term (or any active Renewal Term), RankCommander will contact Client to confirm the preferred continuation structure. Client may elect one of the following:
(a) Renewal Term (3-Month Minimum). Services continue for an additional three (3) month term (“Renewal Term”) at the then-current Monthly Fee, billed monthly. Each Renewal Term is subject to the same terms as the Initial Term, including the minimum term commitment. Renewal Terms may be elected consecutively without limit.
(b) Month-to-Month Continuation. Services continue on a rolling monthly basis at the then-current Monthly Fee, charged in advance at the start of each calendar month. Either party may terminate month-to-month Services with fourteen (14) calendar days written notice prior to the next billing date.
(c) Quarterly Maintenance Retainer. Available after Client has completed at least six (6) consecutive months of active Special Ops engagement. Services transition to a quarterly maintenance model at $1,500.00 per quarter, billed once every three (3) months. Quarterly Maintenance includes: monthly AI visibility monitoring, schema markup verification, one priority issue correction per quarter, and a quarterly Field Intelligence briefing. Full monthly execution services are not included. Either party may terminate the Quarterly Maintenance Retainer with fourteen (14) calendar days written notice prior to the next quarterly billing date.
2.3 Default on No Response. If Client does not communicate a renewal election within five (5) calendar days of RankCommander's renewal notice, Services will automatically continue on a month-to-month basis under Section 2.2(b) until Client provides written notice of non-renewal.
2.4 Rationale for Minimum Term. AI visibility changes require 60–90 days to propagate through AI model training and citation indexes. The 3-month minimum term reflects the minimum meaningful evaluation window and allows RankCommander to allocate dedicated execution capacity for each client. This structure is disclosed on the Special Ops service page prior to application.

3. Fees and Payment

3.1 Monthly Fee. Client agrees to pay RankCommander $1,497.00 USD per calendar month (“Monthly Fee”), invoiced monthly and due in advance at the start of each month. The first invoice is due on or before the Effective Date. Services do not commence until the first payment is received and confirmed.
3.2 Renewal Term Fee. Each Renewal Term (Section 2.2(a)) is billed at the then-current Monthly Fee, invoiced monthly in advance. RankCommander will confirm the applicable rate in the renewal notice required by Section 2.2.
3.3 Month-to-Month Fee. Month-to-month continuation (Section 2.2(b)) is billed at $1,497.00 USD per calendar month, charged automatically in advance at the start of each month to the payment method on file.
3.4 Billing Start. The Initial Term begins on the Effective Date (the date the Onboarding Call is completed), not the date of application. All fees are for Services commencing on and after the Effective Date.
3.5 Late Payment. If a scheduled charge fails or an invoice is not paid within five (5) business days of the due date, RankCommander will notify Client and provide three (3) additional business days to cure. If payment remains outstanding after the cure period, RankCommander may suspend Services until paid in full. Outstanding balances accrue interest at 1.5% per month (or the maximum rate permitted by applicable law, whichever is lower).
3.6 Refunds. Monthly fees are non-refundable once the billing period has begun, except as follows: if RankCommander terminates this Agreement for reasons other than Client's breach under Section 7.2, RankCommander will refund a prorated portion of any fees covering days of Services not yet rendered in the current billing period.
3.7 Fee Changes. RankCommander may adjust the Monthly Fee or block rate upon thirty (30) days written notice prior to the start of any new billing period (Initial Term, Renewal Block, or monthly period). Client may decline to renew under the new rate without penalty. Fee changes do not apply to any block already paid.

4. Client Responsibilities

4.1 Website Access. Client must grant RankCommander limited access to Client's website sufficient to deploy and modify structured data (schema markup). RankCommander will not make changes beyond schema deployment without explicit written approval from Client. Access credentials must be provided within five (5) business days of the Effective Date.
4.2 Platform Credentials. Client must provide valid credentials or admin access for directory platforms and profiles identified during the audit where RankCommander requires elevated access to make corrections. RankCommander will store credentials securely and will not use them for any purpose beyond the Services.
4.3 Response Time. Timely delivery of Services depends on Client responsiveness. Client agrees to respond to RankCommander requests for approvals, information, or credentials within three (3) business days. Delays caused by Client's failure to respond do not extend deadlines or toll the billing cycle.
4.4 Accurate Information. Client represents that all information provided during the application process and onboarding is accurate, including business name, address, phone number, and domain. Client must notify RankCommander promptly of any changes to NAP information.
4.5 Content Approval. Schema markup and directory corrections will be submitted as specified in the audit. Client has the right to review and reject specific changes within two (2) business days of being notified. Absent timely objection, RankCommander may proceed.

5. Results, Disclaimers, and Representations

5.1 No Guarantee of Rankings. RankCommander does not guarantee any specific AI visibility score, ranking position, citation frequency, or business outcome. AI platform algorithms change independently of any actions taken by RankCommander or Client.
5.2 Propagation Timeline. AI models update their training data and citation behavior on cycles outside RankCommander's control. Meaningful AI visibility improvement typically requires 60–90 days from the initiation of structural changes. RankCommander's 90-Day Proof Framework (described in the service materials) is a measurement guideline, not a guarantee.
5.3 Month 3 Commitment. If Client has not observed measurable improvement in AI visibility score by the end of Month 3, as compared to the Month 1 baseline, RankCommander commits to delivering a written analysis explaining the identified barriers and a specific recommended path forward at no additional charge.
5.4 Competitive Factors. Results depend in part on market competitiveness, competitor activity, Client's existing domain authority, and the volume and quality of existing citations. RankCommander will advise Client of any factors identified during onboarding that may limit expected outcomes.

6. Intellectual Property

6.1 Client-Owned Materials. Content briefs, written recommendations, and reports delivered to Client under this Agreement are owned by Client upon full payment of the applicable Monthly Fee for the cycle in which they were produced.
6.2 RankCommander-Owned Materials. RankCommander retains all rights to its platform, methodology, scoring algorithms, software, templates, processes, and any pre-existing intellectual property. Nothing in this Agreement constitutes a license to RankCommander's proprietary technology beyond the platform access described in Section 1.3.
6.3 Client Data. Client retains ownership of all data provided to RankCommander (domain analytics, credentials, business information). RankCommander may use anonymized, aggregated data derived from Services for product improvement and benchmarking, provided no Client-identifying information is disclosed.
6.4 Case Study Rights. Client grants RankCommander the right to reference Client's domain, industry, and AI visibility score improvement (but not Client's business name or identifying details) as an anonymized case study, unless Client provides written consent for named attribution.

7. Termination

7.1 Termination After Initial Term. Either party may terminate this Agreement after the Initial Term by providing fourteen (14) days written notice prior to the next billing date.
7.2 Termination for Cause. Either party may terminate this Agreement immediately upon written notice if the other party:
  • Materially breaches this Agreement and fails to cure the breach within ten (10) business days of written notice; or
  • Becomes insolvent, makes a general assignment for the benefit of creditors, or has a receiver appointed.
7.3 Effect of Termination. Upon termination, RankCommander will deliver all work product completed through the termination date. Client's obligation to pay for work completed through the termination date survives. RankCommander will return or destroy any Client credentials or sensitive access information within five (5) business days.
7.4 Early Termination During Minimum Term. If Client terminates this Agreement during the Initial Term or any Renewal Term for any reason other than RankCommander's uncured material breach, Client remains obligated to pay the Monthly Fee for each remaining month of that term. The minimum term commitment is consideration for RankCommander reserving a dedicated client slot and allocating execution resources. Client's obligations under Sections 6, 8, 9, and 10 survive termination regardless of cause.

8. Confidentiality

8.1 Mutual Obligation. Each party agrees to hold in confidence any non-public information disclosed by the other party in connection with this Agreement (“Confidential Information”), and not to disclose it to third parties or use it for any purpose other than performing or receiving the Services.
8.2 Exceptions. Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no fault of the receiving party; (b) was known to the receiving party before disclosure; (c) is independently developed by the receiving party; or (d) must be disclosed by law or court order, provided the disclosing party is given reasonable advance notice.
8.3 Duration. Confidentiality obligations survive termination of this Agreement for two (2) years.

9. Limitation of Liability

9.1 Disclaimer of Consequential Damages. NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST REVENUE, ARISING OUT OF OR RELATED TO THIS AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9.2 Cap on Liability. RANKCOMMANDER'S TOTAL LIABILITY TO CLIENT ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL MONTHLY FEES PAID BY CLIENT IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
9.3 Essential Basis. The parties acknowledge that these limitations reflect a reasonable allocation of risk and are an essential basis of the bargain between the parties.

10. Indemnification

10.1 Client Indemnification. Client agrees to indemnify, defend, and hold harmless RankCommander and its officers, employees, and agents from and against any claims, damages, or expenses (including reasonable attorneys' fees) arising from: (a) Client's breach of this Agreement; (b) Client's use of the Services in violation of applicable law; or (c) any claim that Client-provided content or materials infringe a third party's intellectual property rights.
10.2 RankCommander Indemnification. RankCommander agrees to indemnify, defend, and hold harmless Client from and against claims arising directly from RankCommander's gross negligence or willful misconduct in performing the Services.

11. Governing Law and Dispute Resolution

11.1 Governing Law. This Agreement is governed by the laws of the State of Delaware, without regard to its conflict of law principles.
11.2 Informal Resolution. Before initiating formal proceedings, the parties agree to attempt to resolve any dispute in good faith through direct negotiation. Either party may initiate this process by providing written notice describing the dispute. The parties will meet (in person, by phone, or video) within ten (10) business days of such notice.
11.3 Binding Arbitration. If the dispute is not resolved through informal negotiation within thirty (30) days, it shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. Each party bears its own attorneys' fees and costs unless the arbitrator determines otherwise.
11.4 Exception — Injunctive Relief. Either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction without first engaging in arbitration, where necessary to prevent irreparable harm.

12. General Provisions

12.1 Entire Agreement. This Agreement, together with any Order Form or statement of work signed by both parties, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior discussions and agreements.
12.2 Amendments. This Agreement may only be amended by a written instrument signed by authorized representatives of both parties. RankCommander may update these terms with thirty (30) days written notice; continued use of Services after that period constitutes acceptance.
12.3 Severability. If any provision of this Agreement is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
12.4 Waiver. Failure by either party to enforce any provision of this Agreement shall not constitute a waiver of future enforcement of that provision.
12.5 Assignment. Client may not assign this Agreement without RankCommander's prior written consent. RankCommander may assign this Agreement in connection with a merger, acquisition, or sale of substantially all of its assets, provided the assignee assumes all obligations hereunder.
12.6 Independent Contractors. The parties are independent contractors. Nothing in this Agreement creates an employment, partnership, joint venture, or agency relationship.
12.7 Force Majeure. Neither party shall be liable for delays caused by circumstances beyond its reasonable control, including acts of God, government actions, internet outages, or third-party platform policy changes. Affected party must notify the other promptly and use reasonable efforts to resume performance.
12.8 Notices. Notices under this Agreement must be in writing and delivered via email to the addresses confirmed during onboarding. Notices are effective on delivery.
12.9 Counterparts. This Agreement may be executed in counterparts, including electronic signatures, each of which shall be deemed an original.

Execution

By signing below (or by completing the onboarding call and remitting the first Monthly Fee of $1,497.00), the parties agree to be bound by the terms of this Agreement.

RankCommander, Inc.

Authorized Signature

Printed Name & Title

Date

Client

Authorized Signature

Printed Name & Title

Business Name

Date

· Questions? support@rankcommander.com